When your call is answered, the service asks your city and state (only US business listings), after which you are asked, “What business name or category?” I searched a specific business name in my city. After being provided with the address and phone number, I could choose to be connected directly, or get the details by SMS if using a mobile phone by saying “text message”.
I called the service a 2nd time to search by category and asked for “restaurants”. This time I was provided with a list of top restaurants in my city (#1: Excellent Restaurant, #2: Great Restaurant, #3: Really Good Restaurant, and so on). At any time, I could choose to go back to a specific restaurant by selecting its number. And all their choices for my city were surprisingly right on!
Google says they are “fine-tuning the service to get better at recognizing your requests”. Even still, it’s worth a try! 1-800-GOOG-411 (1-800-466-4411)
If your business information is not available, click here. You can add and update your business info. You can even add a coupon. (i.e. Great place for marketing ideas like Free Home Valuation, Home By Email feature etc.)