Comments on: Is Real Estate Ready For 64-Bit Computing? http://www.mytechopinion.com/2008/09/is-real-estate-ready-for-64-bit-computing.html Technology for Real Estate Sat, 11 Feb 2012 09:40:02 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Chad A. Johnson http://www.mytechopinion.com/2008/09/is-real-estate-ready-for-64-bit-computing.html#comment-14841 Chad A. Johnson Fri, 26 Sep 2008 10:24:30 +0000 http://www.mytechopinion.com/?p=240#comment-14841 Lois, Thank you for sharing your experience. I bought my wife a Centro for Christmas and she loves it. Not having to learn a new operating system made her adoption to her first smartphone a breeze. Your experience brings up my number 1 rule of tech support, "Not all technicians are created equal". Just because one person says that something can't be done, don't give up. Usually, it is a lack of knowledge and a fear of looking bad that will keep a tech from saying those golden words, "I don't know, let me find out and get back to you". Always ask to have your problem escalated to the next level of support technician. That is the only way that my Norton issue was solve, I very politely insisted on a case manager assist me. Lois,

Thank you for sharing your experience.

I bought my wife a Centro for Christmas and she loves it. Not having to learn a new operating system made her adoption to her first smartphone a breeze.

Your experience brings up my number 1 rule of tech support, "Not all technicians are created equal". Just because one person says that something can't be done, don't give up.

Usually, it is a lack of knowledge and a fear of looking bad that will keep a tech from saying those golden words, "I don't know, let me find out and get back to you".

Always ask to have your problem escalated to the next level of support technician. That is the only way that my Norton issue was solve, I very politely insisted on a case manager assist me.

]]> By: Chad A. Johnson http://www.mytechopinion.com/2008/09/is-real-estate-ready-for-64-bit-computing.html#comment-14840 Chad A. Johnson Fri, 26 Sep 2008 10:16:16 +0000 http://www.mytechopinion.com/?p=240#comment-14840 Kim, You brought up a great point. I can't believe that I didn't mention it. As Kim pointed out, I have yet to see any software or hardware differentiate between 32-bit or 64-bit Vista compatibility. Boxes simply say "Vista compatible", which could very well mean "Vista 32-bit compatible". While I love my Vista machine, I too have a Windows XP machine available for emergencies. That old Pentium 4 machine has come in handy more than I would care to admit. Kim,

You brought up a great point. I can't believe that I didn't mention it.

As Kim pointed out, I have yet to see any software or hardware differentiate between 32-bit or 64-bit Vista compatibility. Boxes simply say "Vista compatible", which could very well mean "Vista 32-bit compatible".

While I love my Vista machine, I too have a Windows XP machine available for emergencies. That old Pentium 4 machine has come in handy more than I would care to admit.

]]> By: Lois Hughes http://www.mytechopinion.com/2008/09/is-real-estate-ready-for-64-bit-computing.html#comment-14234 Lois Hughes Sun, 21 Sep 2008 07:21:11 +0000 http://www.mytechopinion.com/?p=240#comment-14234 You did not mention SmartPhone synch issues or third party data base programs such as Top Producer. Fortunately, after almost two weeks of "oh no, I bought another Palm cell and it isn't going to work with Vista", I discovered an Eagle amongst the ducks at Palm tech support. Every other tech person at Verizon and Palm had said that my new Centro would not synch with the HP Tablet PC running Vista because it was 64 bit technology. Then, it was "Palm won't be compatible with a Tablet PC at all". "Anna", my one last try at calling to resolve a couple of issues, discovered that the system is actually 32 bit, and further, the Vista Home Premium has the Tablet PC running in a manner that should allow compatibility. She discovered a corruption issue, uninstalled, reinstalled the Palm software, and I can now synch Top Producer. Documents to Go is still giving me issues about using one laptop with XP and another with Vista, but I think that it can be resolved with a few more hours with Tech Support. So, I think that I am a REALTOR and a sales agent, huh. Nope. I am a tech support groupie! You did not mention SmartPhone synch issues or third party data base programs such as Top Producer. Fortunately, after almost two weeks of "oh no, I bought another Palm cell and it isn't going to work with Vista", I discovered an Eagle amongst the ducks at Palm tech support. Every other tech person at Verizon and Palm had said that my new Centro would not synch with the HP Tablet PC running Vista because it was 64 bit technology. Then, it was "Palm won't be compatible with a Tablet PC at all". "Anna", my one last try at calling to resolve a couple of issues, discovered that the system is actually 32 bit, and further, the Vista Home Premium has the Tablet PC running in a manner that should allow compatibility. She discovered a corruption issue, uninstalled, reinstalled the Palm software, and I can now synch Top Producer. Documents to Go is still giving me issues about using one laptop with XP and another with Vista, but I think that it can be resolved with a few more hours with Tech Support.

So, I think that I am a REALTOR and a sales agent, huh. Nope. I am a tech support groupie!

]]> By: Kim Anderson http://www.mytechopinion.com/2008/09/is-real-estate-ready-for-64-bit-computing.html#comment-13215 Kim Anderson Mon, 15 Sep 2008 08:48:26 +0000 http://www.mytechopinion.com/?p=240#comment-13215 I recently purchased a new HP laptop with pre-installed 64-bit Vista. To be honest, I researched all the compatibility issues with Vista before I purchased, but neglected to understand the difference between 32 bit and 64 bit. When products say they are Vista compatible, they do not always differentiate between 32 bit and 64 bit. I agree that having it pre-installed was probably easier than what you went through as I did not have as many problems. My ScanSnap S500 is not compatible so I keep that hooked to my XP laptop. (That was an example of thinking it was Vista compatible but not 64-bit). I also have problems with ZipformsOnline. It works fine, but cannot export a form to a .pdf. I did find Primo PDF as a good solution for creating PDF documents without having to upgrade Adobe at this time. (It did not solve my Zipforms problem though) The best advice I could offer is to not get rid of your old machine until 64-bit becomes more mainstream so you have a backup to perform critical tasks that may pose a problem on your new machine. On a side note, I LOVE my new laptop. Vista is great and the laptop performance is amazing. The 64-bit issue is there, but not a deal breaker for me. Good post Chad. I recently purchased a new HP laptop with pre-installed 64-bit Vista. To be honest, I researched all the compatibility issues with Vista before I purchased, but neglected to understand the difference between 32 bit and 64 bit. When products say they are Vista compatible, they do not always differentiate between 32 bit and 64 bit.

I agree that having it pre-installed was probably easier than what you went through as I did not have as many problems. My ScanSnap S500 is not compatible so I keep that hooked to my XP laptop. (That was an example of thinking it was Vista compatible but not 64-bit). I also have problems with ZipformsOnline. It works fine, but cannot export a form to a .pdf. I did find Primo PDF as a good solution for creating PDF documents without having to upgrade Adobe at this time. (It did not solve my Zipforms problem though)

The best advice I could offer is to not get rid of your old machine until 64-bit becomes more mainstream so you have a backup to perform critical tasks that may pose a problem on your new machine.

On a side note, I LOVE my new laptop. Vista is great and the laptop performance is amazing. The 64-bit issue is there, but not a deal breaker for me.

Good post Chad.

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