The Social Media Experts I’m a fan of will tell you that if you want to succeed in applying social media as a business strategy that it requires planning, consistency, balance, originality, relevancy, and listening…among other things. And they would be right. But when it comes to real estate marketing, many agents struggle with working ON their business because they’re tapped by working IN their business. And for the most part, I’ve always considered that an excuse (myself included).
There is some validity however, to the shear amount of effort required in implementing social media marketing strategies….or ANY effective marketing strategies for that matter. And that’s why I’m not surprised when agents ask me if I can do “the social media” for them. But if you know me, then you know I’m not an automator…I’m an educator. Which means I prefer you learn about the new strategies available to you, best practices for using them, and how to measure their effectiveness.
So whether you or your marketing assistant is syndicating your listings, sending an email drip campaign, blogging or engaging in social media channels…KNOW the plan, the process, AND your role in it! By being a participant who’s just as knowledgeable about your own business as you are about your market area it’s much easier to become a trusted advisor. But obviously it’s not just about being a trusted advisor…it’s about closing deals too. So no matter the strategy or the channel…you need to create an opportunity to convert.
Now the reason I’m so passionate about social media as a real estate marketing strategy is because it gives agents who are willing to be a participant….a huge conversion opportunity. When you take an active role with blogging or Facebook comments and posts, you can directly connect with current and past clients, as well as potential leads.
For example, let’s say you’re passionate about the schools in your local market area. So you decide to get involved with a local “Back to School” cause. You post information about the cause on your Facebook Page telling locals about the supplies needed, where to donate, associated fundraising events, interviews and pictures of local teachers setting up for the school year, etc. If you’re a part of the plan and the process…as well as actively engage on the Page, then you’re creating an opportunity to convert. Especially, when you run into thankful teachers, parents and locals who you’ve been engaging with online. Taking an active roll in your online engagement means it’s easier to take an active roll in your offline engagement.
When you haven’t got a clue what social media strategies are being deployed on your behalf, you’re missing out! Sure you might be getting more online exposure for your brand and listings….but the opportunity to convert is greatly lessened. That’s because when potential client Susie Q sees you at Starbucks and thanks you for helping her neighborhood school you won’t have any idea what she’s talking about. But had you taken an active engagement role online you would be easily able to strike up a relevant and thoughtful conversation…a conversation that could possibly lead to new business tomorrow or someday in the future. And that’s your ROI when it comes to social media.
But if you’re still of the “have it done” mindset, there are plenty of “blog for you, tweet for you, post for you” services popping up. These companies are happy to take your money and create your Web presence for you, as well as automate, duplicate, replicate, and syndicate “relevant” content on your behalf. So if you’re looking for the shortcut to success with social media, there you go! And to be honest, you may very well get the exposure you want….but I highly doubt you’ll get the conversion opportunities you need to take your business to the next level. But who knows, I could be wrong.
I WILL say that there is a happy medium. The relevant content that you drip out through the various channels you participate in can be created by others (but should be supplemented by your own) and can also be scheduled. Tools like HootSuite and Tweetdeck let you schedule and post to a variety of networks. In fact, I created a Tweet Plan for using Hootsuite for both general business and for real estate. And innovators, like the folks at Roost, understand the content dilemma and deployment that real estate professionals are faced with and have created a new tool that will soon ROCK your Facebook world!
Probably the biggest social media roadblock for agents is identifying content that can be shared, retweeted, commented on, blogged about, curated, etc. So I am all for making the organization of content much easier with a homepage or dashboard of content. Alltop, Regator, My6Sense, and Google all offer great options in the organization department. A few savvy real estate companies have even created their own custom content dashboards, and are regularly creating content their agents can share and re-purpose!
So clearly there IS a benefit to “systematizing” your content flow to maximize online exposure…BUT remember that if you go the route of scheduling resourceful tweets and/or posts, that you still need to be listening, responding…and initiating social interactions! More importantly, you still need to be you and bring your passion to whatever marketing strategy you plan for!
MyTechOpinion: You CAN shortcut your way to “success” with social media…but that depends on what success really means to you.




All my business this year has come from short sale leads from Facebook, and Facebook going back through my emails for "people I might know." I'm not near as fancy as the things you've mentioned here but I'm testimony to just being passionate on Facebook works.
You ROCK Becky! Thanks for sharing your experience! And it doesn't always matter how technical you are…it's about how engaged you are! Clearly…you nailed that one!
Nicole,
As always seems to be the case, you provide great, meaningful, relevant and timely content for the real estate professional.
As you so nicely articulate, Social Media is all about engagement, interaction, conversation, connection and RELATIONSHIP BUILDING.
And I do agree that much of this process CAN be systematized in terms of content/ideas/information gathering/fodder for Tweeting and blogging, etc.
However, as you said it, "you still need to be listening, responding…and initiating social interactions!"
That's the part that you simply cannot shortcut, or you will never achieve any meaningful ROI from your Social Media efforts.
Keep blazing your trail, girlfriend!
Know that I am always following your lead, and learning from it…
Best,
Michael
This is what happens when I rap w/ you! And when peeps fire me up! So keep the light burning….we have a lot of work to do!
Nicole,
Lots of work = lots of opportunity.
I think I hear the Pet Shop Boys playing somewhere in the background…
Never Stop Crushing,
Michael
Spot on Nicole… I think for many real estate professionals it's a matter of not comprehending the new mindset. It's not us and them. I remind my clients what turns us off online also turns off our potential clients. We all want (expect) many of the same things online like honesty, being authentic, being approachable, and sharing an interest. Social media to me is about the communities and their conversations. That's where the opportunity is. Broadcasting isn't conversation, it's one to the many. Yes it can be entertaining, informational, and it can have value, but it's not a conversation.
One of my favorite quotes from Oscar Wilde, "Be yourself, everyone else is already taken," says it all for me. In the room or online, be yourself. There's nothing to leverage except yourself. Not everyone is going to like you. Why would you risk someone else doing "you"…
I think Teri said it best at Reboot…the pie is big, and their are plenty of slices for everyone. And since I recently went to the Cheesecake Factory, I'm thinking there are actually several pies. I'm an Adam's Peanut Butter Fudge Ripple! What are you?
@nik_nik YOU FOOLED ME! and thank God you did
When I saw your title, I was gonna raise a lil hell! You know my philosophy is so very Anti-Delegate and Anti-Automate, so when I thought you were jumping off the boat I almost started crying (not really, but sounded touching)
Listen Good out there…There is NO substitute for doing it yourself, none! The good news is however, when you do it yourself and do it right you WILL be successful…not might! not may! not could be! but WILL!!
Great Jimmy V quote…"Don't give up, don't ever give up!"
Stay Blogging My Friends!
@TheREcoach
So you were ready to slam me, were you?
I'm glad I didn't have to make you go that route. Even more stoked that you know EXACTLY where I'm coming from!
Counting down…see you soon!
Thanks for the post, I appreciate your comments it is encouraging to keep with it.
Nicole, Great post! You're spot on – when we developed SocialMadeSimple (www.socialmadesimple.com, which I got to show you briefly at ReConnect SF) this was our dilema too – how do we make Social Networking as easy as possible WITHOUT doing it FOR the agents, because there's nothing "social" about a service that just posts things for you.
I think that people who only see Social Media as the new "SEO" tool, can use "post for you" services, as it will create newer content for the search engines to find. But I think one of the largest things that people who don't participate in their own social network marketing efforts miss out on are the opportunities to have conversations!
Reading what your contacts are saying and responding to them is the best way to foster lasting relationships – not to mention on a technical side, making a comment on a post is the easiest way to put yourself in front of the people you're NOT already connected to!
Thanks again for putting to words what we believe so strongly.
All my internet business this year has come from my blogging, nothing so far from Facebook, just lots of friends or want to be friends..I think I have 500 in waiting people i realy do not know
I prefer the blog way too. I think that facebook might be a great way for promoting your business, but you need to dedicate a lot of extra time to it. That's the biggest problem for me at the moment.
I think it really comes down to choosing your channels. I love blogging, you love blogging…but not all agents want or should be blogging. I have several clients that choose to focus their efforts inside Facebook with great results….just as you both ROCK your blog! My point…keep on, keepin' on…because you're both passionate about the channel you're using to reach your network and THAT'S the best strategy of all! ROCK ON!
I agree having fully automated systems would be like sending someone else to a networking event in your place.
You took the words right out of my mouth! Thank you!
Social Media is the new buzz word – and if you don't get it now, you're going to miss out on the boat. However, you need to put in the hard yards, and despite what you say, there is no shortcut to success!
You may want to read my article first before commenting….I'm afraid you missed my point entirely.
I am right there with you. I am very leery of any "automated" blogging services. They all promise the moon and the stars but there is no way the know the hyper-local info that I do. I have delegated most of the social media posting to my assistant but I am constantly funneling ideas to her about what to blog or post. Then I am proofing everything to make sure it "sounds" like me. I don't have time to do everything myself but I supervise it.
Forget What the Experts Say…You CAN Shortcut Your Way to Success with Social Media http://tinyurl.com/25enzog
And to think, I was just about to hire Bob in Bombay to do all my social networking!
Great Post, good information
I have seen the light ! Coming from one who was closed minded to FB and Twitter at the first of this year, I am now using it religiously. I consider myself to be tech savvy but I must say it's been a bit of a struggle to get up to speed but now I get it. No business from FB or Twitter at this point but that's ok, because I've connected and re-connected with hundreds of people who either didn't know I was in real estate or didn't know I was even alive. LOL Social Media definitely deserves credit for expanding my SOI and making personal connections is invaluable, both personally and professionally.
Social medias are real gold when you pass the critical mass… And it's a must for every business which want to grow online.
Anyone up for a three-way?!
Telecommunications company Powwownow are launching an attempt to set the world record for the longest ever three-way conference call on 30th September. Phil Tufnell, Patrick Monahan and Jodie Marsh will talk non-stop for 24 hours straight on a Powwownow conference call from three of London’s busiest stations – Victoria, London Bridge and Waterloo. Check out http://www.powwownow.co.uk for more info.
Forget What the Experts Say…You CAN Shortcut Your Way to Success with Social Media http://tinyurl.com/25enzog
You hear a lot about these automated campaigns now a days. It's an interesting idea, but ultimately, I've always thought it was just a opt out of truly attempting to engage and enjoy what social media is all about: COMMUNITY!
I think the automated campaigns could be useful, but really only for an already dedicated social media user, otherwise you feel like you're staying involved, but really you're not involved at all.
Great blog btw, will be back soon and often! Thanks so much!
Josh
Just stumbled across your site and I like what I'm reading! You are absolutely correct that a company can hire someone to run a social media campaign, but you run the risk of losing new customers when you don't know what is going on with your internet presence.
Great information and advise. Thanks for sharing.
Forget What the Experts Say…You CAN Shortcut Your Way to Success with Social Media…
The Social Media Experts I’m a fan of will tell you that if you want to succeed in applying social media as a business strategy that it requires planning, consistency, balance, originality, relevancy, and listening…among other things. And they would be…
I was a little startled by your title saying "you CAN shortcut your way to social media success". Glad I read it through to the end.
Your point is equally valid for any company in any industry. Social media is the vehicle but engagement is the fuel. Any company participating in social media on an absentee basis is missing the point and as you mention, the potential ROI.
I also agree with your point about content curation. It's easy and free to automate, I use certain Twitter accounts and my Google reader for this purpose.
If nothing else, I hope agents who read this and are serious about developing a content marketing plan, at least take the time to set up some curation tools so they can deliver timely, relevant content to their social channels and grow their business.
Well..thanks for reading the whole post! Glad we see eye to eye! I just get so tired of people asking me if I can "do" their social media for them. Since when did we become such lazy communicators!?!
Lot's of great advice there Nicole. That path in the photo makes me realize and appreciate the path you and Reggie have lead for many to follow. Thanks for contributing to the professionalism of our industry.
Social media has been a very huge help for my online real estate marketing strategies. I have been using Twitter, Facebook, and social bookmarking sites to promote my blogs and articles. And most of my colleagues are actually getting more leads from their contacts and friends from thier social media accounts.
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