My friend and RE franchiser extraordinaire, Michael McClure, asked me to give my opinions recently via video on the “ROI of using social media in real estate”. In fact, he asked a number of talented and successful real estate influencers to weigh in…including my better half, Reggie Nicolay. If you haven’t had the opportunity to check out this video series, make sure you do!
And if you’d rather get to the point than watch me dance in yet another video, read on.
So what’s my take on the “ROI in Social Media”?
First, let me remind us of the obvious. Social media channels like Facebook, Twitter and the lot, are little or no cost to you at all.
Yes, they take time and effort…but doesn’t EVERY good marketing strategy?!
And it’s true…time is money. And many will say that social media takes too much time. Well, not if you’re using it in an effective manner. In fact, social media can enhance what you’re already doing with your marketing by driving consumers back to you (your info, your expertise, your knowledge, your website).
In terms of measuring your efforts:
Start with goals and objectives, make a plan, block your time and give yourself tasks to complete, and use the RIGHT tools to measure what you do.
What do you measure:
It could be numbers (like followers, friends, & likes) but I’m not always a fan of numbers alone. It could be the level of engagement taking place, and it can also be leads you receive via the various channels you’re participating in.
What can be difficult to measure:
New relationships being facilitated and maintained, and the level of trust being established with your targets. And sometimes it’s difficult to know EXACTLY what you did to make the phone ring…or emails, tweets, and FB messages roll in…but they do…and they will.
What do I do:
I think about what I want to accomplish? Then, tie my goals and objectives to specific actions…and see what happens.
MyTechOpinion:
I’ll tell you this much…”you get what you give“. So, start giving…your expertise, your knowledge, your thoughts, and your insights. Success won’t happen overnight…but I KNOW you’ll be surprised by what comes back to you. I am…EVERY single day!




You're so right on! Dedicating a little time to Twitter, Facebook and blogging has done wonders for us! I love that you say you get what you give, that is so true- in all life aspects!
It's amazing what a little dedicated time and direction can accomplish…online and offline.
Good points, Nicolay. I know when I first started on Twitter/FB, I didn't really have a clear objective. I was on those platforms because that's what I kept reading everywhere. But now I have a much better focus and can better engage my audience. Which brings me to my second point, it is extremely hard to measure success on social media (specially when compared to efforts on SEO) but the relationships that can be established through these mediums can be EXTREMELY valuable.
You said it…"relationships"!
I agree with Alex above. We all have similar objectives in using social media as Realtors. But it is very difficult to measure how well your efforts are paying off.
I don't think we do all have the same objectives with social media. Okay, yes…to generate business….make more money at the end of the day, But every agent should integrate social media in a way that makes sense for his/her business and expertise. While most agents see the advantage of Facebook, other agents have hopped off the fence for video….or blogging. And those are just the communication channels….marketing strategies for each can vary greatly.
Investing in social media is a must these days…
Social media have been an important ally for many businesses – especially to those enterprises involved in online activities. In the past, I used to COMPLETELY rely on business leads coming and taken from phone calls and email messages. It was hard, time-consuming, sometimes ineffective, very tiresome, and impractical. With the growth of social media (specifically LinkedIn, FB, and Twitter), it gave us new ways to connect and reach out to potential customers.
Take care of your social media campaigns and it will take care of you…
Thanks for keepin' it real! I think this is the story and evolution most of us have experienced (or will)…but the outcome is worth all the effort.
I think my biggest take-away starts right with step one. Make goals and objectives, then plan. I see so many just jump in without any idea what they're doing or what they want out of social media. I think it's difficult to message the ROI when you don't know what you're looking for or where you want to go.
Social Media ROI: You Get What You Give … http://t.co/TRpdPUX via @nik_nik #socialmedia #ROI #realestate
It's so interesting when I speak to a group of people about Social Media. You can watch how certain folks eyes glaze over as they think about the time commitment. Incorporating Social Media into your daily routine is a job but for me it has been extremely rewarding.
Social media is one of the most popular and fastest growing PC and mobile activities. You can communicate with millions of people and possible buyers especially in twitter and facebook for free, I agree that giving much effort to social media will make ROI.
What you said is indeed so true these days, NikNik! With a lot of people especially home buyers turning online for most of their queries including those related with buying a home, social media is really a powerful real estate marketing tool! I found my home through the help of a real estate agent I found through online searching. I choose him for the thoughts and insights he shared and we have built a solid client-agent relationship! Sure enough, “”you get what you give“.!